IBM Cognos 10.2.2 login issue: The user is already authenticated in all available namespaces

Environment

IBM Cognos 10.2.2

In my environment the user registry is Apache Directory Server.

Symptom

The user receives the below message when he/she tries to open Cognos Connection:

An AAA-AUT-0013 The user is already authenticated in all available namespaces.

Cause

The cause of this problem is that Apache Directory Server was not started before the IBM Cognos service is started, although the startup type of the “apacheds-default” service is set to Automatic and the startup type of the “IBM Cognos” service is Automatic (Delayed Start)!

Solution

Start the Apache Directory Server service manually before starting the IBM Cognos Service.

  1. Click Start > Administrative Tools > Services
  2. Select the service “Apache Directory Server”
  3. From the toolbar, click Start if it is not started.
  4. After above service is started, restart the IBM Cognos BI service.
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About أحمد مصطفى السيد

مهندس برمجيات
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